Privacy Policy
Last updated: May 2025
1. Introduction
AK Pharma Group (“we”, “our”, or “us”), headquartered in West Bengal, India, operates the website akpharmagroup.com(the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us through it.
By using our Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Website.
2. Information We Collect
We may collect the following types of information:
- →Contact Information: Name, email address, phone number, and organisation name provided when you use our contact form or send us an email enquiry.
- →Enquiry Details: Product requirements, procurement details, and other information you voluntarily provide in your enquiry.
- →Technical Data: IP address, browser type, pages visited, and time spent on our Website — collected automatically via standard server logs.
- →Cookies: Small data files stored on your browser for basic website functionality. We do not use cookies for advertising or cross-site tracking.
3. How We Use Your Information
We use the information we collect to:
- ✓Respond to your enquiries regarding pharmaceutical products, procurement, or partnerships
- ✓Process and fulfil institutional supply orders and related correspondence
- ✓Send relevant information about our products, services, or certifications when requested
- ✓Improve our Website and user experience
- ✓Comply with applicable laws and regulatory requirements under Indian law
- ✓Maintain records as required under the Drugs and Cosmetics Act, 1940 and related regulations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal information under the following legal bases in accordance with the Information Technology Act, 2000 and applicable Indian data protection law:
- →Consent: When you submit a contact form or enquiry, you consent to us processing your information to respond.
- →Legitimate Interest: To operate our website, manage institutional supply relationships, and maintain business records.
- →Legal Obligation: To comply with the Drugs and Cosmetics Act, 1940, GST requirements, and other applicable Indian regulations.
5. Information Sharing
We do not share your personal information with third parties except in the following limited circumstances:
- →Logistics and courier partners who require delivery information to fulfil orders
- →Payment processing partners for order transactions (no card data is stored by us)
- →Regulatory authorities as required under the Drugs and Cosmetics Act or other applicable law
- →Professional advisers (legal, accounting) bound by confidentiality obligations
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for a period of 3 years. Supply and transaction records are retained as required under the Drugs and Cosmetics Act and GST regulations.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our Website uses HTTPS encryption for all data transmitted between your browser and our servers.
8. Your Rights
Under applicable Indian law, you may have the right to:
- ✓Access the personal information we hold about you
- ✓Request correction of inaccurate or incomplete information
- ✓Request deletion of your personal information (subject to legal retention obligations)
- ✓Withdraw consent for processing where consent is the legal basis
- ✓Lodge a complaint with a relevant regulatory authority
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Cookies
Our Website uses only essential cookies necessary for the Website to function. We do not use advertising cookies, third-party analytics cookies, or tracking pixels that share data with external parties. You may configure your browser to refuse cookies, but this may affect certain Website functionality.
10. Third-Party Links
Our Website may contain links to third-party websites (such as the GeM portal or regulatory authority websites). We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.
11. Children's Privacy
Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for its immediate deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “last updated” date. We encourage you to review this Policy periodically. Continued use of our Website after changes constitutes acceptance of the revised Policy.
13. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts of West Bengal, India.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: